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Café Casino Withdrawal Problems
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To all who have been burned, tricked, scammed or conned:
There is a significant problem with online Café Casino in the way they retain players’ winnings by awarding “Perks Bonuses” and “Perk Points”. When I deposited money, I was awarded a Bonus that was a percentage of that deposit. For example, if I deposited $1,000.00, I would be awarded a $500.00 Perks Bonus. That would give me a Balance of $1,500.00 to play with. If I then lost $1,000.00, and deposited another $1,000.00, receiving another $500.00 Perks Bonus, my Balance would then be $1,000.00 cash of mine and $1,000.00 of Perks Bonus.
What is not explained is the meaning of the “play through requirement” that is 60 times the amount of the Perks balance. It means that I cannot withdraw any of my cash winnings or cash deposits until I have gambled (“played through”) $60,000.00!
If I win $5000.00 and want to withdraw some of my winnings, say $2,500.00, I cannot do so until I have gambled 60 x the $1,000.00 of Perks Bonus, i.e. $60,000.00! That is a very devious way to delay a player from withdrawing money from Café Casino!
I called the Customer Service Department at Café Casino on 2020/02/13, and spoke with a supervisor because I had been trying to withdraw $2,500.00 via bitcoin for several days, but I kept getting the message, “You have reached the daily withdrawal limit for this payment method. Please use another payment method or try again tomorrow.” That was a bogus statement, because that was not the reason that I could not withdraw my winnings; it was just another delaying tactic – false information. That’s when he explained the “gotcha” when it comes to withdrawing winnings.
When we lose, we lose our money, but when we win, we win with their “bonus money”, so we cannot withdraw our winnings until, until, until….
What a scam!
Also, Café Casino has a maximum withdrawal amount of only $2,500.00 once every three days (usually runs longer than that, sometimes almost a week), regardless of how much I win! I cannot imagine what would happen if any real casino told a player that he could only withdraw $2,500.00 of his winnings every three days, even though he had won much more!
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Yes, my wife and I are complaining, but we also really want to warn other people about the problems. Hindsight is perfect, but be forewarned! Café Casino, and many other online casinos, are regulated by the Kahnawake Gaming Commission. Any operator wanting to be licensed by the commission must host their gaming portal at a data center called Mohawk Internet Technologies on the reservation. The Mohawk Territory of Kahnawake is a sovereign jurisdiction located just outside Montreal, Quebec, Canada, so there really is no recourse if you have a problem or complaint. You’re just out of luck!
So, beware this online casino! There are plenty of others that do not have such onerous restrictions and gimmicks! An example is Ignition Casino.EU. There you can withdraw up to $9,500.00 at one time, and our withdrawal requests have been processed the same or next day the casino received them. We’re not endorsing any online casino, but we have found Ignition Casino is much more player oriented.
If you should have a complaint against an online casino, another resource is ThePogg ('peace, order, and good government') https://thepogg.com/ . We’re just an old retired couple, and we know that our single complaint is really insignificant, but in numbers there is power. If you have a problem or complaint, do not hesitate to act!
Payment Methods
Support
Phone
1-888-364-1850
Preview of the Cafe Casino
Software and Games
Café Casino offers over 300 game titles, and the latest games are added very frequently. It also licenses software from leading software developers.
The games for the Casino are developed by Realtime Gaming, Rival Gaming, and Revolver Gaming, and has a good variety in the game library.
If you like to play table games, you’ll find a good variety in different types of Blackjack, Baccarat, Craps, Roulette, Three Card Poker, and Rummy games. If you like video poker games, then there are single and multi-hand versions of Deuces Wild and Jacks or Better. They also have specialty games like scratch cards, bingo, and keno.
You don’t have to download any software to your computer while playing on this Casino as this Casino is an instant-play platform that will allow you to register, deposit, bet, and withdraw funds directly through the browser.
You might need to download the latest version of Adobe Flash before you can play these games. This website works well on mobile devices. It operates smoothly on Macs and PCs too.
Mobile Casino
Café Casino is compatible with mobile devices and all the games work flawlessly on iPad, iPhone, Windows Phone, BlackBerry, and Android devices. The Casino is built using HTML5; therefore, it can deliver a rich multimedia experience to your browser with no need to download any additional software.
Bonuses and promotions
Welcome Bonus
For Deposit made using a Credit card:
- Receive a welcome bonus of 250% up to $1,500 on your first deposit.
For Deposit Made Using Bitcoin:
- Receive a welcome bonus of 350% up to $2,500 on your first deposit.
Terms and Conditions:
- The 250% Welcome Bonus consists of one (1) 250% match bonus up to $1,500 only valid on your first deposit.
- The 350% Bitcoin Welcome Bonus consists of one (1) 350% match bonus up to $2,500, only valid on your first deposit when made with Bitcoin.
- Only activity following code redemption counts towards fulfilling the bonus requirements.
- The deposit plus bonus amount is subject to a 40X playthrough requirement.
- Certain games have a greater contribution towards playthrough requirements compared to other games.
- For Example, Games like Slots and Specialty Games have 100% contribution to Wagering requirements while Tables games have only a 20% contribution.
For detailed terms and conditions around the Cafe Casino Welcome bonus, click here.
Customer Support
You can reach out to the customer support team through email or toll-free number. Cafe Casino offers 24/7 customer support. You can expect prompt and courteous service from the knowledgeable customer support team on any technical or general query.
Cafe Casino Pros & Cons
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Pros
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- It offers the most attractive bonuses in the industry
- It accepts players from the USA
- Bitcoin is fully supported
- Excellent customer service with live chat 24/7 and phone support
- It is mobile device friendly
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Cons
- No live dealer games available
- Lack of variety in progressive jackpots
- Below average payout speeds unless you use bitcoin
- Fewer banking options than older sites
Conclusion
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Although Cafe Casino is comparatively new in the industry, it has attracted attention with its huge welcome bonuses. New players who make a deposit can receive a bonus of 500% up to $5,000. Cafe casino has a good collection of games from RTG and Rival. All these games are compatible with the mobile device, as well. The Casino has one of the best customer support teams with 24/7 live customer support. Overall, Cafe casino is one of the best online casinos available for US Players.